Have you ever heard of the phrase "Hell hath no fury like a woman scorned"? Well let me explain that to you in this letter.
Last Thursday (July 9th) I had a repair service call scheduled for someone to come out and look at my washing machine. The washer was still working but occasionally would not complete the spin cycle, leaving my clothes in a huge soggy lump in the bottom. After having enough of that torture, I called and had someone to come out and look at it. I chose Sears over a local repair man because I believed that someone from a major retail company would have very experienced persons working for them.
So the clown you decided to hire, showed up at my home and made a guess as to what the problem could be. Not ever getting a straight answer, he wore on my nerves as he tried to be a comedian. That was my first problem with him. So Comedy Central reject repairman proceeds to inform me that the capacitor for the motor of my washer was going bad. Good enough, give me the bill, I pay you and I go back to work. Clownboy tells me that he will be back next week to change the part. At this point, my washer was still working. After he left, it did not! My luck!
So now I have one week to live with no washer. Fine, I will go to my Dad's and wash as I need to. Pain in the butt, but I do what I have to do.
Finally next Thursday (today) arrives and I await the call for dumb ass repair man to let me know what time he will arrive. He can not give me a roundabout time, just between the hours of 8am and 5pm. Wonderful!
At ten minutes until 5pm, I call the 1-800 number back and some foreign woman sitting in Zimbabwe informs me that I am scheduled for next Thursday July 23rd! One more week without a washing machine!!!!!! I hung up on her!
So my Sweetie, trying to come to my rescue, changes the part which arrived 2 days ago. It seemed easy enough, and if we can get it working I can call the stand-up-comedian-wannabe and tell him to bite me. Well, lo and behold, the part is changed and it still does not freaking work! So that leads me to believe that the part that your idiotic repairman ordered for me was not the bad part.
Now I sit and wait, but for what? Is he going to come back and look at it, scratch his head and order something else and have me wait 2 more weeks? Is this trial and error? Do you hire your repairmen at the local comedy club after they get boo-ed and hissed off the stage? Frankly, he was not funny, but let me tell you , he thought he was!
In closing, I would like to tell you Sears, if you send that idiot back to my home and he can not repair my washing machine, you will be hearing from me again and it will not be pretty. Oh and by the way, you are not getting one more red cent from me for nothing!
A very disgruntled and not amused ex customer!
16 comments:
Oh that's awful.
I hope the washing machine is in working order soon.
Sorry to hear you're still having washer problems! Don't you hate when they act like it's no big deal? How would they like to be without their appliance for weeks?
Unfortunately Sears is probably just contracting out to the lowest bidder.
I quit using Sears for anything in 1999 when my 1998 $2,000 refrigerator/freezer died on day 366 after I bought it. Sears refused to honor the warranty even though said appliance had not been in my home for the total of 366 days as it took them 10 days to deliver the thing. I have refused to spend another red penny there every since. So good luck!
Yikes! I am so sorry...I hate dealing with any kind of repairman. Hope it works out in the end...
I have had the same rotten repair service from Sears. I bought a washer and my husband insisted on paying the extra money for their five-year warranty. Thank goodness he did, because we had someone coming out to fix the machine at least every three months for five years! Just before the warranty expired the machine was making a clacking noise and their morons kept coming out and not fixing it. I finally called Sears and told them it was my last call, my next call was to the attorney general & I was filing a report with the BBB & going to small claims court. Suddenly they are falling all over themselves to get my machine fixed. Gee, where were you for the past five years, guys? Funny thing, it's been out of warranty for eight months and nothing has gone wrong with it. But every time getting those dokus out to the house was a major hassle; I was even stood up several times. Okay, now I'm ranting, but I'm right with you--I despise Sears and will not buy another appliance from them again!
That's awful! I have not heard one good thing about Sears. I will stay clear of them!
Hmmm, I've got a nice story about the installer for Directv except I don't have time to tell it. It's raining out and I hafta empty the buckets of water from the hole in my garage roof.
Dude, that sucks. Sorry for your laundry troubles.
Can I just say something? *hand raised* In defense of "local repairmen"?
My dad could have fixed it. He's a local repairman, has been for 30+ years. He does washers, dryers, stoves, garbage disposals, and occasionally simple things on fridges and microwaves. Typically his boss handles those, though. Anyhow....local repairmen that have been in town for numerous years are typically your best bet. Next time, maybe? :) I know this info about my dad is no help to you in another state, but I had to plug the locals. Happy Friday! LOL
Oh girl, at this point, screw Sears and call a local guy to come in and do it. And, call Sears and demand a refund for whatever they charged you. Tell them you got the part the idiot ordered, had someone else install it and the machine still doesn't work. You cannot be made to wait weeks on end for something that's probably a simple fix.
Justine :o )
How FRUSTRATING.
Wow, no washer for so long...
I've had such great experiences with kitchen aid, lately, too. Ha ha... yea, things just aren't what they used to be.
Another blogger (Angie from 7 clown circus) had some huge Sears related problems recently, too. You guys should join forces in a Sears hating task force! Thanks for stopping by my happy place yesterday. Hope to see you again soon:)
Hi Amy!
Long time, how are ya?!?
hI Amy...yes i will add you on FB...what should I look under..there about 150 bazillion Amy's! lol
Or find me...Kelly Dahmer.. :)
How are your girls doing? Are you still with Mr. Man? Good talking to ya!
Oh, I have so been there with sears! Ours was our dishwasher, which was installed by the people who lived in this house before us. They bought a sears model, so when it crapped out I thought I had to use sears. They told my husband it would be X amount to come out and tell us what the problem would be, so we booked him.
He comes to our door. Tells me it's our power source, NOT the dishwasher, then proceeds to charge me X plus his 30 minute fee.
Umm. Pardon?
He tells me that this X amount was for him to come and ring our doorbell. So I respond with "Well, my doorbell isn't broken, so why the hell would I pay you for that???" (He technically could have pointed out that we don't HAVE a doorbell, I suppose.)
I refused to pay him extra, he went on his merry way and we found out later that it was, in fact, the dishwasher and bought a new NON-sears brand.
I HATE SEARS.
OMGosh I'm so sorry my dear I've had some problems with them but never that bad.
I hate calling CS to get someone who doesn't speak english. How frustrating.
I hope it's all fixed my dear.
Post a Comment